Privacy Policy

Fares: The prices shown on web are for appartment and day: It does not include taxes.

Data privacy: All your personal information and data will be treated according to the National data protection law, and will never be given to third parties for any kind of commercial acts or other nature. All your data will be stored in a data base property of Coral Maya Turquesa in order to have a way to communicate for further feedback.

Payment conditions: While booking you will be charged the 100% being 20% used for reservation and as a deposit. Once the payment has been succesfully realized the client will receive the reservation code and program via e-mail. Payment online will be realized in our platform with a completely secured system and with no additional feed using any credit card and will be charged in PESOS MEXICANOS being unnafected by the location of the client.

Last minute offers: All bookings made 10 days prior to arrival are considered last minute offers. Limited places.

Cancellation conditions:

If the cancellation is made 3 months prior to arrival, you will be reimbursed 50% of the deposit.
If the cancellation is made 2 months prior to arrival, you will be reimbursed 30% of the deposit.
If the cancellation is made 1 months prior to arrival, you will be reimbursed 50% of the deposit.
If the cancellation is made in less than 30 days prior to arrival, you will lose the 100% of the deposit.
*In case of no-shows you will be charged the 100% of the deposit.

Special petitions:These will be taken in consideration, but in no case will they be considered to be guaranteed.

Schedule: Check-in starts at 15:00, in case of early arrival it will depend on availability on the appartments. Check-out is at 10:00.

Damages: In case of any unnapropiate use of instalations or services, Coral Maya Turquesa will not be held responsible for any damages being the client the responsible of damages caused and will be charged the value of the damages caused.

Variations: Even though Coral Maya Turquesa takes all the precautions to avoid this, in case of being unable to offer the appartments previously booked, you will be offered a similar appartment, and in case this appartment had lower characteristics or quality, Coral Maya Turquesa will reimbourse the difference. In case of declining this offer you will be reimbursed the 100% of your total payed.

Right of modifying general conditions: Coral Maya Turquesa has the right to modify totally or partially the previous conditions without prior notice, without the responsability to inform clients and users of the changes.

  • Activities
  • Snorkelers
  • Diving
  • Bicycles
  • Golf
  • Fishing
  • Beach
  • Swimming pool
  • Roaster
  • Playroom
  • Dolphins
  • Spa
  • Tours*
  • Contact us:
  • Coral Maya Turquesa, Bahia Kantenah, 38. Puerto Aventuras, Solidaridad Quintana Roo, Riviera Maya Mx, Zip 77732.

    +52 9848028414


2016 ® All rights reserved.